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Case StudiesBosch Refrigerator — Westminster

Bosch Ice Maker Leaking — Cracked Ice Mold Replacement in Westminster

Westminster, ColoradoOctober 5, 2026Bosch Refrigerator (B21CL81SNS/04)
Bosch four-door French door refrigerator in a Westminster kitchen after ice maker repair.
Bosch refrigerator model B21CL81SNS/04 at the Westminster service visit.

A homeowner in Westminster contacted Denver Rapid Appliance Repair after noticing their Bosch refrigerator's ice maker was leaking water. Cody and Shane inspected the unit, identified a cracked ice mold as the source of the leak, and ordered a replacement OEM ice maker assembly. They returned three days later to install it and verified operation before leaving.

Repair at a Glance

Appliance
Bosch French Door Refrigerator
Model
B21CL81SNS/04
Problem
Ice maker leaking water
Diagnosis
Cracked ice mold in the ice maker assembly
Repair
OEM ice maker assembly replacement
Technicians
Cody and Shane
Location
Westminster, Colorado
Service call
$99 (applied toward repair)
Timeline
Initial visit + return three days later
Bosch refrigerator model identification label showing B21CL81SNS/04.
Bosch refrigerator model B21CL81SNS/04 — label inside the door.

Customer Concern

The homeowner in Westminster called after finding water pooling near their Bosch refrigerator. The ice maker had been running but was leaking rather than producing ice normally. They contacted Denver Rapid Appliance Repair to have the unit inspected.

Diagnosis

Cody and Shane inspected the ice maker on the first visit. The ice mold — the plastic tray inside the assembly that holds water while it freezes into cubes — had developed a visible crack. Water was escaping through the crack instead of freezing in place, which explained the leak. Because the ice mold is part of the ice maker assembly and not available as a separate component, a full OEM ice maker assembly was needed. A replacement was not available locally, so Cody and Shane ordered the part before leaving.

Removed Bosch ice maker assembly showing internal components including the cylindrical ice mold.
Original ice maker assembly removed from the refrigerator.
Close-up of the Bosch ice maker ice mold showing a visible crack in the plastic tray.
Visible crack in the ice mold — the source of the water leak.

Replacement

Cody and Shane returned three days later with the replacement OEM ice maker assembly. They removed the original assembly from the freezer compartment, installed the replacement, and reconnected it to the refrigerator's water supply and electrical connections.

Technician handling the ice maker assembly inside the open Bosch freezer compartment during replacement.
Ice maker assembly being positioned inside the freezer compartment during the repair.

Testing

After installation, Cody and Shane cycled the ice maker to verify it was operating correctly and checked for leaks. The replacement assembly operated properly and no leaks were found. The refrigerator was ready for normal use.

Technicians: Cody and Shane — Denver Rapid Appliance Repair

Refrigerator Repair in Westminster

If your refrigerator's ice maker is leaking or your refrigerator is showing other problems, Denver Rapid Appliance Repair serves Westminster and communities throughout the Denver metro. Our $99 service call is applied toward the repair, and every completed job is backed by a one-year parts-and-labor warranty. Veteran-owned and serving Denver since 2011.